This 5-week programme focuses on training young people aged 16-24 who are interested in a career in Customer Service
The programme will develop and/or improve various skills and qualities such as social skills, teamwork, communication, use of social media, employability skills, and more.
Throughout the programme, participants will work through the SQA SCQF Level 4 – Customer Service qualification which will aid them in any employment-based setting.
Within the programme, participants will take part in both practical and theoretical sessions. Some of these include:
- Site Visits
- Budgeting
- Guest Speakers
- SQA Social Media
- SQA Communication
- SQA Product & Service
- Drugs & Alcohol Workshop
- Employability Sessions (CV & Interviews)
All participants will be allocated a key worker who will support them throughout the programme and can provide further support for up to 6 months (depending upon the individual needs).
We have also developed links with local businesses in Glasgow to provide work experience placements and potential employment outcomes for attendees of the programme.
To learn more about this programme or to find out when it is next running, please contact the Programme Team Lead, Jordan, on 07971 095 809 or via email at [email protected]
