Contact us
Need to get in touch? Here's a list of important contacts to help you find the right person to reach out to
Our services are a lifeline for vulnerable children and their families and, with your support, we can give them a brighter future.
Please note that over Christmas, all our services will close from 5pm on Friday 22nd December and will re-open on Tuesday 2nd January at 9am.
I have concerns about a child
We can't undertake investigations into specific cases of child abuse. If you have concerns about a child you should contact either social services or the police. For more information read our information for anyone worried about a child.
Any messages we receive that raise child protection issues will be forwarded to the police or social services.
More information on how to report child abuse can be found on the government website: https://www.gov.uk/report-child-abuse
General enquiries
For any other general enquiry please contact our Supporter Care team:
Phone: 0300 123 2112 (open 9am to 5pm, Monday to Friday)
Email: [email protected]
Donations and fundraising
You can make a donation online, find our fundraising events or get inspiration for fundraising ideas.
If you would like to discuss making a donation or speak to someone about a donation you've already made, please contact our Supporter Services team:
Phone: 0300 123 2112 (open 9am to 5pm, Monday to Friday)
Email: [email protected]
Volunteering
Our website explains what it's like to volunteer with us and how to search for opportunities.
You can also contact our Supporter Services team:
Phone: 0300 123 2112 (open 9am to 5pm, Monday to Friday)
Email: [email protected]
Fostering
For more information about fostering, please visit our dedicated Fostering pages where you will find lots of helpful information and frequently asked questions.
You can also speak to one of our local services in England, Northern Ireland, Scotland and Wales.
Are you already a foster carer? Why not transfer to us?
Policy and campaigns
For policy and campaigns enquiries please contact our policy and campaigns team:
Email: [email protected]
Legacy
You can pay a loved ones legacy gift online.
If you would like more information about legacy giving, or to discuss an existing gift please contact our Legacy Team:
Phone: 0300 123 2112 (open 9am to 5pm, Monday to Friday)
Email: [email protected]
Job applications
For vacancies, please visit our careers site.
If you have recruitment enquiries, you can contact our Recruitment Service:
Phone: 01923 378608 (open 9am to 5pm, Monday to Friday)
Email: [email protected]
Press and media enquiries
For press and media enquiries please visit our media centre.
Website and social media
For website and social media enquiries please contact our Digital team:
Email: [email protected]
Feedback and complaints
We welcome all comments and feedback about the way we work.
If you have had a good experience with us, we'd love to hear from you. However, if you would like to discuss a complaint, we aim to resolve it as quickly and efficiently as possible in a personal, fair and confidential way.
Please contact us on:
Phone: 0300 123 2112 (open 9am to 5pm, Monday to Friday)
Email: [email protected]
Or write to us at:
Action for Children
3 The Boulevard
Ascot Road
Watford
WD18 8AG
If you have a concern about our fundraising activities, you can find further information by reading our Fundraising Complaints Procedure.
If you would like to know more about making a complaint about our services to children, young people and families, you can read further about our Complaints Procedures - Services.
Claim enquiries
Information relating to civil liability claims:
Policy Number: XAO-272095-0123
Insurer: Zurich Insurance Company Ltd
Portal ID: C00650
For any further information email [email protected]
Staff
For HR, payroll, accounts payable and finance please use one of the following contact methods:
Phone: 01923 361500 (Open 9am to 5pm, Monday to Friday)
For pension scheme benefit enquiries:
Email: [email protected]
Our offices
Head office
Children's Services Support Centre – Watford
3 The Boulevard
Ascot Road
Watford
WD18 8AG
Phone: 01923 361 500 (open 9am to 5pm, Monday to Friday)
Email: [email protected]
Click here to find us on a map.
London
10 Great Queen Street
Holborn
London
WC2B 5DG
Phone: 020 312 40600 (open 9am to 5pm, Monday to Friday)
Email: [email protected]
Click here to find us on a map.
Scotland
17 Newton Place
Glasgow
G3 7PY
Phone: 0141 550 9010 (open 9am to 5pm, Monday to Friday)
Email: [email protected]
Click here to find us on a map.
Wales (Cymru)
St David's Court
68A Cowbridge Road East
Cardiff
CF11 9DN
Phone: 02920 222 127 (open 9am to 5pm, Monday to Friday)
Email: [email protected]
Click here to find us on a map.
Northern Ireland
10 Heron Road
Belfast
BT3 9LE
Phone: 02890 460 500 (open 9am to 5pm, Monday to Friday)
Email: [email protected]